Frequently Asked Questions

Question 1

Who can buy from Repair Depot?

Accepted Answer

Repair Depot is a wholesale supplier serving repair shops, refurbishers, distributors, and other registered businesses in the mobile repair industry.

Question 2

Do I need a business license to place an order?

Accepted Answer

Yes. Business verification is required, and you will need to provide your company information and tax ID during registration.

Question 3

Why was my account locked or disabled?

Accepted Answer

Accounts may be locked or disabled due to incorrect company information, unusual activity, or policy violations. Please contact Repair Depot support for assistance.

Question 4

Can multiple staff members use one account?

Accepted Answer

Yes. Multiple users and store locations can be added under one business account for easier team management.

Question 5

Can I manage billing and shipping addresses separately?

Accepted Answer

Yes. Billing and shipping addresses can be updated independently in your account settings.

Question 6

How can I confirm an email or phone call from Repair Depot is legitimate?

Accepted Answer

Official emails will only come from @repairdepot.com. If you are unsure, contact Repair Depot directly before responding.

Question 7

Does Repair Depot offer sameday shipping?

Accepted Answer

Yes. Orders placed before the daily shipping cutoff time are typically processed and shipped the same business day.

Question 8

How can I track my order?

Accepted Answer

Once your order ships, tracking information will be emailed to you and will also appear in My Account -> Orders.

Question 9

What shipping options are available?

Accepted Answer

Repair Depot offers Ground, 2Day Air, Overnight, and international shipping options depending on product restrictions and destination.

Question 10

What does Ground Shipping Only mean?

Accepted Answer

Certain products, such as lithium-ion batteries, large devices, and equipment, cannot be shipped by air and must be shipped via Ground shipping only.

Question 11

Can iPhone battery replacement orders ship overnight?

Accepted Answer

No. Lithium battery replacement products are restricted to Ground shipping only.

Question 12

Can I change my shipping method after placing an order?

Accepted Answer

Yes. Shipping methods can usually be updated before the order has shipped. Please contact customer support for assistance.

Question 13

How do I combine multiple orders into one shipment?

Accepted Answer

Please contact customer support before your orders are shipped. Our team will help you combine them into a single shipment if possible.

Question 14

Why can't some orders be combined?

Accepted Answer

Orders may not qualify for combined shipping if they were placed after the shipping cutoff time or if one shipment has already been processed.

Question 15

How do I submit an RMA request?

Accepted Answer

You can submit an RMA request directly through your Repair Depot dashboard under the RMA section.

Question 16

What should I do if I receive a defective screen replacement?

Accepted Answer

If your screen replacement is defective, please submit an RMA request so we can inspect the issue and process warranty support accordingly.

Question 17

Does physical damage void the warranty?

Accepted Answer

Yes. Cracked glass, bent frames, torn flex cables, burn marks, and installation damage are not covered under warranty.

Question 18

Is installation damage covered?

Accepted Answer

No. Damage caused during installation is not covered under warranty.

Question 19

What proof is required for a warranty claim?

Accepted Answer

Clear photos, videos, or unboxing evidence may be required to support your claim.

Question 20

How long does RMA processing take?

Accepted Answer

RMA requests are typically processed within 3-5 business days after the returned item arrives at our facility.

Question 21

What happens if my replacement part is out of stock?

Accepted Answer

If a replacement item is unavailable, Repair Depot may issue a refund or store credit instead.

Question 22

Do I need to keep the original packaging?

Accepted Answer

Yes. Original packaging should be kept until the warranty or shipping claim process is completed.

Question 23

How can I check my RMA status?

Accepted Answer

RMA status updates are available in the RMA section of your dashboard.

Question 24

Can I return repair parts ordered by mistake?

Accepted Answer

Yes. Eligible items must be unused, undamaged, and returned in their original packaging.

Question 25

Who pays for return shipping?

Accepted Answer

Customers are generally responsible for return shipping unless the return qualifies for a free return label.

Question 26

When do free return labels apply?

Accepted Answer

Free return labels may be available for customers with over $1,000 in purchases within the last 30 days or for first-time orders with product issues.

Question 27

Why was my return rejected?

Accepted Answer

Returns may be rejected if they fall outside the return policy or do not meet warranty requirements.

Question 28

Can rejected items be shipped back to me?

Accepted Answer

Yes. Rejected items can be returned upon request.

Question 29

What should I do if my package is lost or missing?

Accepted Answer

Please contact Repair Depot support as soon as possible so we can assist with a carrier investigation.

Question 30

What if tracking shows delivered but I did not receive the package?

Accepted Answer

Repair Depot can help open a carrier investigation and assist throughout the claim process.

Question 31

What should I do if my package arrives damaged?

Accepted Answer

Please contact customer support immediately to report the issue, and provide photos of the package, shipping label, and damaged items.

Question 32

What if I receive the wrong package?

Accepted Answer

Contact Repair Depot support immediately so we can arrange the correct resolution.

Question 33

Can I choose between refund, or store credit for lost shipments?

Accepted Answer

Yes. Once the carrier claim is approved, you may choose your preferred resolution option.

Question 34

How long does a lost package investigation take?

Accepted Answer

Resolution times vary depending on the carrier, but our team will provide updates throughout the process.

Question 35

Can't find the answer you're looking for?

Accepted Answer

Contact Repair Depot Support.
Email: help@repairdepot.com
Phone: +1 (945) 376-7434.

Account & Verification

Orders & Shipping

Warranty & RMA

Returns & Refunds

Lost or Damaged Packages

Still Need Help?

1. Who can buy from Repair Depot?

2. Do I need a business license to place an order?

3. Why was my account locked or disabled?

4. Can multiple staff members use one account?

5. Can I manage billing and shipping addresses separately?

6. How can I confirm an email or phone call from Repair Depot is legitimate?

Company Info

Customer Service

Support